Unrepentant Geek (matthew) wrote,
Unrepentant Geek
matthew

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How to piss off your customers in 3 easy steps...

Imagine you are a cellular company that wants to shed some customers because your network is being driven into the ground by iPhone users.  Here's a plan that should get you some breathing room:

  1. Announce that you are going to require data plans on 'Smart Phones.'

  2. Without warning 'upgrade' all your customers to a $30/month data plan.

  3. Refuse to revert the change claiming that 'The System' will only change it back.

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